Case Study: Ricoh UK Ltd

As one of the largest IT companies in the world Ricoh’s reputation as the total printing solutions provider is becoming well established, the company is one of the world’s leading innovators of office equipment technology with a research and development programme delivered first digital copier. Founded in 1936 in Tokyo, Japan, Ricoh began with a passion to provide sustainable innovation-driven printing products today their global network provides complete outsourcing, managed print services and high level production printing.

Requirement

ITSL Group were requested to provide Ricoh UK with a state of the art showroom facility in their Canary Wharf offices. The showroom is required to be a multi use space, displaying the company product range, meeting space for Ricoh staff & dealer network and to be used as a conference area. Each of the products needs to be demonstrated via a pod located in the main area, the sales person is required to connect to the copier with the interface displayed on a large format screen. The meeting rooms and boardroom required all the usual refinements, high quality displays, touch panel control and excellent audio reinforcement.

Solution

The successful design proposal provided by ITSL Group enabled the showroom users to select a copier from a Crestron touch panel and through multiple switchers enable the video and take partial KVM signal to control the copier during a demonstration. The conference area was serviced by three large format plasma displays with local video and audio inputs also controlled by a Crestron touch panel allowing either local video or any on the copiers onsite to be displayed and controlled. In the meeting rooms ITSL Group provided a simple interface for the rooms services via wireless Crestron touch panels, using these touch panels the user could control all aspects of the room as well as any of the machines connected to the showroom AV network.

Equipment

9 x 42” Panasonic Plasma Display
2 x 65” Panasonic Plasma Displays
2 x Lifesize Express 220 Video Conferencing Systems
4 x Crestron TPS-4L Touch Panel
2 x Crestron TPS-6X Wireless Touch Panel
2 x Crestron AV2 AV Processors
1 x Symetrix Jupiter DSP
1 x Adder 8×16 Custom KVM Matrix
1 x Kramer 16×16 RGBHV Matrix

How will ITSL work with you?

We at ITSL believe in simple, time-tested and robust working principles. The way we work with clients is simple and straightforward. Our projects are divided into 4 main stages.

Consultancy

This is the initial stage of every AV project. Here our aim is to meet our clients and talk about their needs and the final results they want to achieve.

Design

During this stage, our experts will design the solution for our clients and present it to them in a clear and easy to understand manner.

Supply

Once the design is approved ITSL will take care of contacting suppliers and ensure that every piece of hardware is ready for the project at the most cost efficient price.

Installation

Installation is when everything starts coming together. Our qualified engineers will work on-site with you to ensure that everything is to spec.

Commissioning

Before the launch of an AV solution, we run extensive QA to ensure that everything works as intended.

Training

After we’ve finalised the AV project and the hardware is ready to go live we will take care of training all of the staff that will operate it.

Maintenance

AV hardware runs best when it’s properly maintained. ITSL will provide scheduled maintenance on both the hardware and the software.

Support

Even after the work has been completed our clients can still rely on ITSL to take care of any problems on the equipment whenever the need arises.