Case Study: VPS Holdings Ltd
VPS Holdings is a worldwide leader in the protection and management of void properties, they have built an integrated property services group focused on the temporary protection, improvement and renovation of void properties. VPS has offices across Europe and America, has over 40 regional depots and employs over 650 people.
They offer fresh ideas and innovative solutions to clients’ property management issues combined with first class security products and unmatched vacant property service quality.
Requirement
ITSL Group were approached by VPS to provide a video conferencing solution allowing the VPS management team to communicate effectively across the mainland European offices, US offices and the UK head office. They were looking to implement a HD video conferencing system to run internally within their own network and required a high quality low bandwidth solution. The VC proposal needed to provide a user friendly interface with internal bridging capabilities and was also to be supplied and commissioned in all VPS offices.
Solution
The solution provided was a combination of products from LifeSize, ITSL Group specified a high definition video conferencing codec with an inbuilt 8 way bridge for the UK head office and for all satellite offices a similar high definition codec without the bridging capabilities. The proposal from ITSL was demonstrated within 36hrs, upon approval the equipment was delivered, installed and commissioned by ITSL engineers across Europe within five days and America within 7 days. VPS now have a full HD video conferencing system installed at all their key office locations mitigating the need for flight into Europe and America on a regular basis, the implementation is expected to see a return on investment within 3-6 months.
How will ITSL work with you?
We at ITSL believe in simple, time-tested and robust working principles. The way we work with clients is simple and straightforward. Our projects are divided into 4 main stages.
Consultancy
This is the initial stage of every AV project. Here our aim is to meet our clients and talk about their needs and the final results they want to achieve.
Design
During this stage, our experts will design the solution for our clients and present it to them in a clear and easy to understand manner.
Supply
Once the design is approved ITSL will take care of contacting suppliers and ensure that every piece of hardware is ready for the project at the most cost efficient price.
Installation
Installation is when everything starts coming together. Our qualified engineers will work on-site with you to ensure that everything is to spec.
Commissioning
Before the launch of an AV solution, we run extensive QA to ensure that everything works as intended.
Training
After we’ve finalised the AV project and the hardware is ready to go live we will take care of training all of the staff that will operate it.
Maintenance
AV hardware runs best when it’s properly maintained. ITSL will provide scheduled maintenance on both the hardware and the software.
Support
Even after the work has been completed our clients can still rely on ITSL to take care of any problems on the equipment whenever the need arises.
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